FAQ

What payment types do you accept?
Subscriptions can be paid for by cheque or credit/debit card, or a continuous subscription can be taken out by Direct Debit or Continuous Card Authority. A UK bank account is required for Direct Debit subscriptions. Payment types and subscription durations may be restricted for promotional offers

What currencies do you accept?
The currency you transact in is automatically selected based on either the region you are purchasing from, or for a gift subscription, the country in which the recipient of the gift subscription resides. Currencies are as follows:
United Kingdom: Sterling
Europe: Euros
United States and Canada: US Dollars
Australia and New Zealand: Australian Dollars
All other countries: US Dollars

Please contact your bank or card issuing company with questions on any conversion rate charges that may apply.

Where can I update my details or renew my subscription?
Log in to newscientist.com and click the green ‘Your account’ button at the top of the page. Here you can manage your subscription details and renew your subscription. If you need further assistance, please contact us here.

How do I cancel my subscription?
You can cancel your subscription at any time by contacting us on the phone or by email.

You can also cancel online using the ‘Help’ tab on the Manage My Subscription page.

Your subscription will continue until the current payment term ends. 91av will only offer you a refund if you cancel during your cooling off period, within 14 days of a payment being taken.

Why subscribe to 91av?
Here’s what you get with a 91av subscription:

Unlimited access to newscientist.com, featuring over 115,000 articles, hundreds of insightful videos, and our weekly crossword puzzles.
The 91av app ensures you stay informed with the latest scientific stories wherever you are, with the option to listen to audio versions of stories when you’re on-the-go listening.
Plus, a range of other benefits exclusive to subscribers, designed to enrich your understanding of the world.
Find out more at newscientist.com/benefits
Where can I find my subscriber-only benefits?
Make sure you’re logged in, then visit newscientist.com/benefits to see your full list of subscriber benefits.
How can I sign up to receive the Editor’s Highlights newsletter? 
Choose which newsletters you’d like to receive at newscientist.com/newsletters.
Where can I read the Essential Guides?
Our entire collection of essential guides is available within the 91av app. Make sure you’re logged in to the app using the email associated with your 91av subscription and then click on the ‘magazine’ tab.
If you’d like a printed copy of the Essential Guides, these can be purchased from .

Can I get a refund on an events ticket, course or Essential Guide I have purchased?
Unfortunately, we do not offer refund for events, courses or Essential Guides.

I have another subscriber benefits query
If you can’t find the answer to your question here, please contact our customer service team.

How do I advertise with 91av?
For further information about our advertising solutions, please see our media information. Find this at any time by clicking the “” link at the bottom of every page.

How can I contact the author of an article?
You can email the section that the article appeared in for further information (Features, News, Letters, Feedback or The Last Word).

More details of how to contact us can be found here.

Where should I send information about a product/discovery I would like 91av to cover?
Press releases should be sent to the news desk. We regret that due to the number of press releases received, a personal reply will not usually be possible.

How can I get in touch with an expert on my illness?
The staff at 91av magazine are not medical experts, and as such we are not equipped to advise on medical matters. If you have questions about your illness, please discuss them with your doctor.

How can I get in touch with suppliers about products I’d like to buy?
If an article mentions a product, the article itself will usually contain all the necessary information to contact the research team or company developing the product. It is unlikely that we have any further details.

How can I get my letter published in the magazine’s Letters section? What are the terms and conditions?
Letters to the Editor are for publication. Please include your postal address, telephone number, and an article reference (issue, page number, title).

91av reserves the right to edit letters and use any submissions sent to the letters column in any other format. If you want to send a private message about the content of an article, you can find the appropriate contact details here. Due to the volume of correspondence we receive, we regret that we cannot guarantee a reply.

What is a free 91av account?
A free 91av account gives you access to a limited selection of stories on plus our newsletters.
If you have a 91av account, log in to manage your account settings and newsletter preferences. If you don’t have an account yet, sign up here.

How do I create a 91av account?
You can create an account here.

What is unlimited online access to newscientist.com?

A limited number of stories are available for non-subscribers to read on newscientist.com, but with a subscription you can access our entire library of 115,000+ online articles, our crossword archive with new puzzles every week, and our subscriber events and other exclusive benefits.

How do I get unlimited online access?
Unlimited online access for individual subscribers
Become a subscriber to get unlimited access to newscientist.com. This includes access to an archive of content spanning more than 30 years. If you are already a subscriber but haven’t yet got a log in for newscientist.com, you can register here.

Unfortunately, subscriptions to the 91av app purchased from the app store, Google Play or Zinio do not include unlimited access to newscientist.com.

Unlimited online access for institutions
If you are interested in accessing full online access on behalf of a school, college of FE/HE, charity, university, public sector department, corporation, company or government department, you will need to apply for educational or corporate access. Contact us for additional information.

Unlimited online access for Open Athens / SAML users
You can log in using your Open Athens / SAML authentication details if you have subscribed to 91av via Eduserv. If you are having problems logging via this page, please contact your Athens Administrator in the first instance.

Will 91av be providing access via the UK Access Federation?
We have no plans to implement Shibboleth or provide federated access at present.

Customers moving from Athens to the Access Federation may wish to consider another access route, such as an Educational access or Corporate access licence with IP authentication, or renegotiating Athens access with Eduserv.

I am a subscriber, but when I log in, I don’t get access to all articles
Please check that you are logged in with the email address that you subscribed with. If the email is correct and you still don’t have full access, please contact us here.

Why can’t I access all content?
Unlimited online access is only available to 91av subscribers. If you are not a subscriber yet, you can find our latest subscription offers here.

If you are already a subscriber, make sure you’re logged in. If you have forgotten your password, reset it here.

Unfortunately, subscriptions to the 91av app purchased from the app store, Google Play or Zinio do not include unlimited access to newscientist.com.

We will need to be able place a cookie on your computer to maintain your unlimited online access. If you are experiencing technical difficulties staying logged in, please check here for further information.

Can I subscribe to unlimited online access only and not the print magazine or 91av app?
Youu can find our latest subscription offers here. If you can’t find the package type that you’re looking for, please contact us using these details and we can help get your subscription set up.

Why am I returned to the home page every time I log in?
You may need to adjust settings on your computer so that we can set a session cookie. Please see our Privacy Policy for more information on how we use cookies and how to adjust your settings.

Why aren’t my details being recognised when I try to log in?
If you see the error message “The password or email you entered is incorrect”, then you may have mistyped your details. If the problem persists, please reset your password and try copying and pasting the details from the reset email. Remember that your details are case-sensitive.

I have forgotten my newscientist.com password
You can reset your password here.

When I try to reset my password, my email address is not recognised
If you already set a password, then there may be a spelling error in the email we have on file for you, or you may you have created an account using a different email. Try some of your previous email addresses, if you have any. If you are a subscriber and need to update your email, you can do this via your online account or you can call our customer services team who will be happy to help.

How do I change my password?
While logged in, you can change your password on the Account settings page if you have a 91av account or a subscription. Or, you can reset your password here.

Where can I change the email I use to log in?
To update your email address, log in to your 91av account. Once logged in, go to “Account settings” and select “Personal details”. Here you will be able to update your email account associated with your 91av account.

I can’t find the article I’m looking for
To search for an article, use the ‘search keywords’ box located at the top of the website next to the account button, and enter as many relevant keywords relating to the article as you can. If you’re still unable to find a specific article that you believe should be on the website, please contact us with as much information about it as possible and we will try to assist.

Is there a subscription fee for your website? Do you have to create an account to use it?
Newscientist.com has a limited amount of free content. Paid for content is available to subscribers. If you are already a subscriber but haven’t yet registered for an online account, you can sign up here for unlimited access to newscientist.com. Unfortunately, subscriptions to the 91av app purchased from the app store, Google Play or Zinio do not include unlimited access to newscientist.com.

How do I subscribe to the email newsletter?
You can see our full collection of newsletters and choose which ones you’d like to see at newscientist.com/sign-up.

How do I unsubscribe from emails or update my other contact preferences?
Log in to update your email preferences here. If you’ve forgotten your password, you can reset it here. Once you’re logged in, click on ‘account’ then “contact preferences”. Here you can check or uncheck the relevant boxes. Once you’ve made your selections, click the blue “Update” button at the bottom. Please note that these changes can take up to 24 hours to take effect.

You can also unsubscribe from individual emails by clicking on the ‘unsubscribe’ link at the bottom of each email. Please note this will only unsubscribe you from that specific mailing list. For example, if you click to unsubscribe from the health newsletter, but also receive the daily newsletter, you will be unsubscribed from the health emails but continue to receive the daily.

Why does newscientist.com have ads?
The advertising on our newscientist.com supports our journalism and the technical development of our website.

How can I remove browser pop-ups or notifications?
We use web push notification software to send updates to our readers about articles and other news. Upon visiting our website for the first time, you will receive a pop-up in your browser (Safari or Chrome) asking if you would like to receive notifications from 91av. We have no control over permissions once you have selected either ‘Yes’ or ‘No’. If you would like to remove these push notifications from your browser, please follow the instructions for your browser:

What are the small white boxes or pop up notifications on my web browser?
Notifications are a function of your web browser settings through Chrome or Safari or Firefox. To begin receiving them, you had opted in previously. To manage them, you can do within your browser settings. Here’s instructions how.

How can I get a back issue of the printed magazine?
We have back issues from the past 4 months available to purchase at . For older issues please visit . You can email Mags UK on support@mags-uk.com, or call them on 01795662976 (09:30-13:30 GMT Mon-Fri).

Back issues are also available to read on the 91av App. If you have an active subscription, you can log into the app, click the ‘magazine’ tab and scroll to the issue you want.

How do I get hold of an old article from the magazine?
If the article is from after 1989, you can use the search button at the top of the website. Content from our archive is available on newscientist.com to all subscribers.

If the article is from earlier than 1989, you may be able to find it in libraries.

How do I get permission to reuse 91av material?
If you are interested in re-using 91av material you should read the syndication page for information on permissible use of content and to ensure you will not be violating copyright.

Can I use one of your pictures or contact one of your artists?
Most of the photographs we use come from photo libraries – check the credit next to the picture for the name of the company. The copyright on these pictures does not belong to 91av, and we can’t give permission to use them. If you can’t find a number for the photo library in question, you can email the picture desk for contact information. 91av does commission a lot of original artwork, but the copyright always belongs to the artist who did the work. If you’re interested in one of these pieces or in the artist who created it, you should contact the art department by email and we’ll pass your request along to the artist.

Where can I find out about 91av’s circulation or readership?
91av is a science magazine for everyone, both young & old, amateur & professional. For more details, please .

Where can I buy a copy on the news stand?
91av can be found in selected supermarkets, newsagents and bookstores in the UK, Canada, Australia and New Zealand.

In the Canada, 91av can be found in selected outlets of

Do you provide work experience opportunities?
Unfortunately we do not accept people on work placements or work experience. Constraints on time and money prevent us from offering such opportunities.

You can view our searchable data base of science jobs at.

How do I apply for a permanent position at 91av?
When we are recruiting, advertisements appear both in the magazine and on our recruitment website, . Look out for the ads, or sign up for our service.

You can also .

What is “sponsored content”?
Selected organisations sponsor 91av content in return for the display of their name and logo. 91av retains full editorial control, giving no sponsor any influence over any content, including choice of topics, the views expressed, or the style of presentation.

Can I send in an article for publication in 91av?
The vast majority of the news section of 91av magazine is written by staffers but we do publish the occasional freelance piece. Most of our feature articles are written either by researchers (who usually give first hand accounts of work in which they are involved) or by science journalists, but we are open to anyone who can write in our style on topics which we find exciting. We don’t encourage people to send in full-length material out of the blue because we will often not have time to read it. If you have a good idea for a feature article, you should send a short synopsis – no more than 400 words – by email to the features editor. If you are a freelance journalist interested in pitching a news story, please check our Guide for Freelancers for further information. And everyone is welcome to send letters for publication, though you must include a postal address for your letter to be published.

Can you help with my essay, research paper or project?
The quickest way we can provide you with information for your project is via this web site. Please use the search function in the header above to find articles of interest or explore by subject to find the most up-to-date information on popular topics. Some articles are only available to subscribers.

Many libraries also hold back copies of 91av magazine for research purposes.

How do I make a complaint?
If you have a complaint about something, please get in touch with the relevant team using the contact details here.

91av

Subscriptions

Subscriber benefits

Contact us

Website – 91av account

Website – unlimited online access

Website – access problems

Other website questions

Back issues

Permissions/syndication

Info on 91av

Working for 91av

Other